City of Chicago Water Bill Payment Online | Chicago Utility Bill Quick Pay Guide

This is a detailed guide to do the city of Chicago water bill payment online. Quick pay water utility bill using one-time pay without logging in through official web portal – https://chicago.docugateway.com

Chicago is one of the largest cities in the United States. It is the most populous city in Illinois state and third populous in the country. Chicago is an international hub for several things like transportation, commerce, finance, culture, industry, telecom, and technology.

Residents of the city can pay their utility bills through the official portal of the City of Chicago. You can use the web portal also for,

  • View, print and download your utility bills
  • Enroll in paperless billing
  • View usage and payment history
  • Quick bill payment
  • Set up a payment plan
  • Sign up for Auto Pay

The easiest way to pay the water bill is the “quick pay ” method. You can pay your water bill without logging in by using this method

Chicago Water Bill Payment – Quick Pay Without Signing In

1) Follow the below link to visit quick pay page of the city of Chicago utilities web portal – Chicago docugateway.

Go to City of Chicago Quick Pay

Chicago Water Bill payment
Screenshot credit: https://chicago.docugateway.com/main/guest/quickpay/

On this page, first of all, you have to fill up your utility account number exactly as it appears on your Chicago water bill, including dashes. For example, if your account number is 543210, then you should fill up 543210-543210. After that, fill up your zip code.


2) After filling up the account number and zip code, click Submit.

On the next page, you can view your bill details including your due amount and billing account number. If you want to make any advance payment or you are planning to make a part payment, you can enter the amount here. Otherwise, leave the amount as it is.


3) To continue with water bill payment, click Continue.

In the next page you can select the payment method you want to use. There are two methods available.

  • Credit/Debit cards
  • Checking account

Select the payment method you want to use. You have to fill up some additional details for each payment method. For credit/debit cards, you should fill up your card number, security number, etc. For checking account, you have to fill up your account number, routing number, etc.


4) After filling up all the required details for making payment, click the Submit button.

You will be redirected to the payment page of the payment method you have selected. You can finalize the payment there.


Frequently Asked Questions

How do I contact the City of Chicago utilities customer service?

You can contact Chicago utilities customer service either by calling their phone number or by using the customer service page on their website.

Customer service phone number: 312.744.4426

Customer service page: https://www.chicago.gov/city/en/depts/fin/provdrs/utility_billing.html

Are there penalties for late payment?

Yes, you have to pay 1.26% of your outstanding amount as a late fee.

How do I view and download my Chicago water bill?

You can view or download your water bill after logging in to your Chicago utilities account in their website. Other thing you can do using your online account are,

  • Make a payment
  • Sign up for autopay
  • Set up a payment plan
  • View payment history

Can I pay my Chicago utility bill in person?

Yes, you can make Chicago water bill payment in person at a payment center or an automated EZ Pay Station. You can also pay your bill by phone or by mail. For more details about payment centers and EZ pay locations, visit the Chicago utility billing page on their official website.

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  1. I was able to find good info from your blog posts.

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